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How edomino Handles Your Personal Data

This privacy policy covers what data edomino collects when you create an account, deposit via DANA, OVO or GoPay, and use our platform — and exactly what we do with it.

Account data collected at registrationDANA, OVO, GoPay transaction recordsCookie and device usage dataYour right to access or delete dataContact path for privacy requests

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PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to exercise your data rights — access, correction or deletion — reach out through any of the channels below. Include your registered email and a brief description of your request so we can locate your account and respond accurately. We aim to acknowledge privacy requests promptly and resolve them in a reasonable timeframe consistent with applicable requirements.

Email Support Send your data access, correction or deletion request to our support address. Include your registered account email so we can verify your identity before processing.

Live Chat Start a live chat session from your account dashboard. Our support team can log your privacy request and escalate it to the relevant team directly.

Account Help Centre The Help Centre inside your account settings covers common data queries — wallet record requests, session history and how to update your registered mobile number.

What We Collect and Why We Collect It

edomino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with edomino, we collect the details you submit at registration — name, email address and mobile number. When you make a deposit or withdrawal using DANA, OVO or GoPay, we record the transaction reference, wallet identifier and amount to verify the

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payment and keep your account balance accurate. We do not store your full e-wallet PIN or password; that credential stays within your chosen wallet app. We also collect device and session data — browser type, IP address and session timestamps — to keep your account secure
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and detect unusual access. If you reach us through our support channel, we retain a record of that conversation for account-related follow-up. Data collected through payment rails like DANA, OVO and GoPay is processed in accordance with our payment processors' own policies, which sit alongside this
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one. We retain personal data for as long as your account remains active or as required to meet regulatory obligations in eligible regions. You can request a copy of the data we hold on you, ask us to correct inaccurate records, or request deletion where no
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legal obligation requires us to keep it — see the contact section below for how to submit those requests.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Data

We apply account-level and transport-level security to protect the data you share with us — from registration details through to DANA, OVO and GoPay payment records. Here is a plain account of the four areas that matter most to users asking about privacy on this platform.

Account Security Your account is protected by password authentication and OTP verification sent to your registered mobile number. We flag unusual login attempts and can lock access while we verify them.

Cookie Usage We use session cookies to keep you logged in and analytics cookies to see which parts of the platform are used most. You can manage cookie preferences through your browser settings at any time.

Data Retention Account and transaction records — including DANA, OVO and GoPay payment logs — are kept for as long as your account is active or as required by applicable rules in the regions we operate.

Third-Party Sharing We share data only with payment processors, identity verification services and regulatory bodies where required. We do not sell your personal data to advertising networks or unrelated third parties.

Your Privacy Questions, Answered Directly

These are the questions we get asked most often about data, account privacy and how we use the information you share with edomino. If your question is not here, reach out through live chat or email and we will respond with the specific detail you need.

We collect your name, email address and mobile number at registration. We also record the device type and IP address used at login to protect your account from unauthorised access.

We store transaction references and wallet identifiers to reconcile deposits and withdrawals. We do not store your e-wallet PIN, password or full payment credentials — those stay inside your wallet app.

Yes. Send a data access request through live chat or email, including your registered account email. We will compile the relevant records and respond within a reasonable period.

Contact us via live chat or email with a deletion request. Where no legal or regulatory obligation requires us to retain the data, we will remove it and confirm when the deletion is complete.

Only with payment processors like the networks behind DANA, OVO and GoPay, identity verification services, and regulatory bodies where required. We do not sell personal data to advertisers.

Session cookies keep you logged in. Analytics cookies help us understand platform usage patterns. You can adjust or block cookies through your browser settings without affecting your account login.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How edomino Handles Your Personal Data

How to Reach Us About Your Privacy

How We Protect and Manage Your Data

Your Privacy Questions, Answered Directly

01 What personal data does edomino collect when I register?

02 Does edomino store my DANA, OVO or GoPay payment details?

03 Can I request a copy of the data edomino holds on my account?

04 How do I ask edomino to delete my personal data?

05 Does edomino share my data with third parties?

06 How does edomino use cookies and what are my options?

Privacy Policy

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