Reference

Terms and Conditions That Cover Your Account

These terms set out what you agree to when you open and use an edomino account, including how deposits via DANA, OVO, and GoPay are handled and what access applies in eligible Indonesia regions.

Account eligibility rulesDANA, OVO, GoPay wallet termsAccess subject to local lawAccount suspension conditionsUpdates notified via account

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HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently across all accounts, whether access is via mobile browser in Yogyakarta or desktop. Security measures, wallet verification steps, and account-action procedures all follow the same published rules with no exceptions based on deposit method or session type.

Wallet Verification

When you link DANA, OVO, or GoPay, we verify that the wallet name matches your registered account name before any withdrawal is processed. This step protects your funds.

Account Security

Your account is protected by password and OTP verification at login. If we detect unusual access, the account is flagged and we contact you through your registered details.

Data Retention

We hold your account and transaction data for as long as required by applicable law. You can request a summary of your stored data by contacting us through the message centre.

Terms Update Process

When we update these terms, we post a notice inside your account at least seven days before the new version takes effect. You can review the change log at any time from the terms page.

What These Terms Actually Cover

edomino Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm that you have read and accept these terms in full. They apply to all activity on your account — from your first DANA deposit to every withdrawal you request via OVO or GoPay. We may update these terms when operational

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or legal requirements change; we will notify you through your registered account before any material change takes effect. Continued use after a notified update means you accept the revised terms. Access to edomino depends on whether it is permitted under local law in your region. We
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do not represent that all features are available everywhere in Indonesia. If any section of these terms is found unenforceable, the remaining sections continue to apply. These terms are written in English; where a translation is provided for convenience, the English version controls. Your account is
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personal and non-transferable — you may not share credentials or allow another person to operate your account. Any attempt to exploit technical errors, abuse wallet flows, or misuse the DANA, OVO, or GoPay payment paths may result in account suspension pending review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear, or you need to raise a concern about your account under this agreement, our support team can help. Reach us through live chat, email, or the in-account message centre — we respond to terms-related queries as a priority and will confirm receipt so you have a record.

Live Chat Use the chat icon in your account to ask about any clause, account status, or wallet condition covered in these terms. Responses come directly from our team.

Email Support Send a written query to our support address for formal terms questions. We reply with a case reference so your concern stays on record throughout the review.

Account Message Centre Log in and open the message centre for non-urgent terms questions. All replies are stored inside your account so you can refer back to them any time.

Common Questions About These Terms

These are the questions we hear most about account terms, wallet conditions, and what happens if something on your account needs review. If your question is not here, live chat is the fastest way to get a specific answer.

Yes. These terms cover all wallet transactions — DANA deposits, OVO withdrawals, and GoPay payments are all subject to the same account conditions and verification requirements set out here.

No. We notify you inside your account before any material update takes effect. Continuing to use the account after the notice period means you accept the revised version.

We may suspend or close your account pending a review. If a suspension affects a pending wallet withdrawal, we will contact you through your registered details to explain the next steps.

No. Your account is personal and non-transferable. Sharing credentials or allowing someone else to operate your account is a breach of these terms and may lead to suspension.

Send a request through the account message centre or by email. We will confirm receipt, then provide a summary of your stored data within the timeframe required under applicable local law.

Yes. Access depends on whether it is permitted under local law in your region. We do not confirm availability for every location — check whether access is eligible where you are.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Cover Your Account

Account Security and Terms Enforcement

Wallet Verification

Account Security

Data Retention

Terms Update Process

How to Reach Us About These Terms

Common Questions About These Terms

01 Do these terms apply to all payment methods including DANA and OVO?

02 Can edomino change these terms without telling me?

03 What happens to my account if I breach these terms?

04 Is my account transferable to another person?

05 How do I request a copy of the data held on my account?

06 Does access to edomino depend on where I am in Indonesia?

Terms & Conditions

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